Privacy Policy

Introduction

wv77 ("we", "us", "our") is an online gaming and sports betting platform accessible at wv77.cam. We are committed to protecting the personal data of every user ("you", "your") who interacts with our platform, whether by registering an account, placing bets, using live chat support, or simply browsing our site.

This Privacy Policy describes in plain terms what personal data wv77 collects, the purposes for which it is processed, the legal bases that justify that processing, how long we retain it, with whom we share it, and what rights you hold in relation to your data.

This policy should be read alongside the wv77 Terms & Conditions and the Responsible Gambling Policy, both of which are incorporated by reference. Where any conflict arises between this policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.

Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, payment details, device identifiers and behavioural data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, wv77.
• "Data Processor" means a third party that processes Personal Data on behalf of wv77 under a contractual arrangement.
• "KYC" means Know Your Customer — the identity verification process used to confirm age, identity and payment method ownership before withdrawals are permitted.
• "Cookie" means a small text file stored on your device by your browser at the instruction of the Platform.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal Data for a defined purpose.
• "Sensitive Personal Data" means a special category of data warranting higher protection — such as health information, including any data relating to problem gambling disclosures.

Data Controller

wv77 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, wv77 is responsible for determining the purposes and means by which your Personal Data is processed and for ensuring that processing is carried out lawfully, fairly and transparently.

Where wv77 engages third-party service providers to process data on its behalf — such as payment processors or KYC verification partners — those parties act as Data Processors and are bound by contractual data processing agreements that restrict their use of your data to the specific purposes instructed by wv77.

Data We Collect

wv77 collects Personal Data from you through several channels. The categories of data we collect are described in the table below:

wv77 does not collect sensitive personal data such as racial or ethnic origin, political opinions or biometric data beyond what is strictly necessary for identity verification through our KYC process.

Legal Basis for Processing

wv77 processes your Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing is required to perform the contract between you and wv77 — including account registration, transaction processing, bet settlement and withdrawal handling.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, KYC mandates and responsible gambling regulations imposed by wv77's licensing jurisdiction.
• Legitimate Interests: Processing is necessary for the legitimate interests of wv77, such as fraud prevention, platform security, product improvement and business analytics, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — specifically the sending of direct marketing communications — wv77 relies on your explicit consent, which you may withdraw at any time.

How We Use Your Data

wv77 uses the Personal Data we collect for the following specific purposes:

• Account Management: Creating, verifying and maintaining your account, including processing login requests and enforcing account security measures.
• Identity Verification (KYC): Confirming your age, identity and payment method ownership in accordance with our licensing obligations before permitting withdrawals.
• Transaction Processing: Facilitating deposits, withdrawals and the settlement of bets placed on the Platform. Payment references such as Easypaisa, JazzCash, Raast, HBL and UBL are used as processing channels — their involvement does not imply endorsement of wv77.
• Platform Delivery: Providing access to sports betting markets — including PSL, ICC cricket tournaments, T20 leagues and esports — as well as live casino and slot games.
• Responsible Gambling: Monitoring betting patterns to identify indicators of problem gambling, applying player-protection tools such as deposit limits and session controls, and processing self-exclusion requests.
• Fraud Prevention & Security: Detecting and preventing fraud, money laundering, multi-accounting and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: Responding to queries, complaints and technical issues submitted via live chat, email or other support channels.
• Marketing (with consent): Sending promotional emails, bonus notifications and personalised offers where you have opted in. You may withdraw consent at any time.
• Legal Compliance: Meeting reporting obligations to our licensing authority and responding to lawful requests from competent authorities.
• Product Improvement: Analysing aggregated and anonymised usage data to improve the Platform's features, performance and user experience.

Data Sharing & Disclosure

wv77 does not sell, rent or trade your Personal Data to any third party for their own marketing purposes. We share your data only in the following circumstances:

• Payment Processors: We share transaction-relevant data with payment service providers to facilitate deposits and withdrawals. Each provider receives only the data necessary to complete the transaction.
• KYC & Identity Verification Partners: Your identity documents and verification data are shared with our contracted KYC service provider for the sole purpose of confirming your eligibility to use the Platform.
• Fraud Prevention & Risk Management Services: We may share behavioural and transactional data with specialist fraud-detection partners to identify and prevent prohibited conduct.
• Responsible Gambling Service Providers: Where self-exclusion or player-protection tools are delivered via a third-party system, relevant account data may be shared with that provider to give effect to the restriction.
• Regulatory & Law Enforcement Authorities: We will disclose Personal Data to our licensing authority, financial intelligence units or law enforcement agencies where required to do so by applicable law or valid legal process.
• Corporate Transactions: In the event of a merger, acquisition or sale of assets, Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

International Data Transfers

wv77 operates globally and your Personal Data may be transferred to, stored or processed in countries outside your country of residence, including countries whose data protection laws differ from those in your jurisdiction.

Where Personal Data is transferred internationally, wv77 ensures that appropriate safeguards are in place to protect your data, including:

• Transfers to countries that have been determined to offer an adequate level of data protection by the relevant regulatory authority in wv77's licensing jurisdiction.
• Use of standard contractual clauses approved by the applicable regulatory authority, imposing equivalent data protection obligations on the receiving party.
• Transfers to certified third parties that maintain equivalent privacy and security standards under recognised international frameworks.

By using the Platform, you acknowledge that your data may be processed outside Pakistan. If you have questions about the specific safeguards in place for a particular transfer, please contact us using the details in Section 17.

Data Retention

wv77 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulatory obligation.

The following retention guidelines apply:

• Active Account Data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure to meet AML and licensing obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in accordance with anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date for financial audit and regulatory reporting purposes.
• Support Communications: Retained for a period of two (2) years following the closure of the relevant support interaction, unless the communication forms part of a formal dispute or investigation.
• Marketing Consent Records: Retained for the duration of your account relationship and for three (3) years following withdrawal of consent, to evidence compliance with applicable marketing regulations.
• Server Logs & Technical Data: Retained for a rolling period of up to twelve (12) months for security and fraud prevention purposes.

When Personal Data is no longer required, wv77 will securely delete or anonymise it in accordance with our internal data disposal procedures.

Cookies & Tracking Technologies

wv77 uses cookies and similar tracking technologies — including pixel tags and local storage — to operate the Platform, understand how users interact with our services, and deliver a personalised experience. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies, login authentication tokens and fraud-prevention signals. They cannot be disabled without preventing core Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — pages visited, session duration, click paths. This information helps us improve the Platform's design and performance.
• Functional Cookies: Store your preferences such as language settings, display preferences and previously entered form data to provide a more convenient experience.
• Marketing Cookies: Used to track interactions with promotional content and measure the effectiveness of marketing campaigns, where you have provided consent for marketing communications.

You can manage cookie preferences at any time through your browser settings. Disabling cookies beyond strictly necessary ones may affect certain features of the Platform. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set.

Marketing Communications

With your consent, wv77 may send you marketing communications including bonus offers, promotional campaigns, event-based notifications (such as upcoming PSL matches or ICC tournament specials), and platform updates.

You may opt in to marketing communications during registration or at any later point via your Account Settings. You may withdraw consent and unsubscribe from all marketing communications at any time by:

• Updating your communication preferences in your Account Settings dashboard.
• Clicking the unsubscribe link included in any marketing email.
• Contacting our support team directly with an opt-out request.

Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor does it affect your ability to continue using the Platform or receiving essential service-related communications such as account security alerts, withdrawal confirmations and KYC notifications.

Your Data Rights

Subject to the laws applicable in wv77's licensing jurisdiction and any overriding regulatory obligations, you hold the following rights in relation to your Personal Data:

• Right of Access: You may request a copy of the Personal Data wv77 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data we hold. For basic profile corrections, you may update information directly within your Account Settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to wv77's legal retention obligations. Note that AML and licensing regulations require us to retain certain data for a minimum of five years, which may limit the scope of erasure requests.
• Right to Restrict Processing: You may request that wv77 temporarily restrict the processing of your data while a rectification or objection request is pending.
• Right to Data Portability: You may request a copy of the Personal Data you have provided to wv77 in a structured, commonly used and machine-readable format, where technically feasible.
• Right to Object: You may object to processing of your Personal Data based on legitimate interests, including profiling for marketing purposes. Where objection relates to direct marketing, wv77 will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please submit a written request to our support team using the contact details in Section 17. wv77 aims to respond to all data rights requests within thirty (30) calendar days. Complex or multiple requests may require an extension, of which you will be notified.

Security Measures

wv77 takes the security of your Personal Data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction:

• Encryption in Transit: All data transmitted between your device and the wv77 Platform is protected using TLS (Transport Layer Security) encryption.
• Encryption at Rest: Sensitive data stored on wv77 servers, including identity documents and financial records, is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Password Security: User passwords are stored as salted cryptographic hashes. wv77 never stores passwords in plaintext and will never ask you for your password via any communication channel.
• Regular Security Audits: wv77 conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, wv77 will notify the relevant supervisory authority within the timeframe required by applicable law and will inform affected users without undue delay.

While wv77 takes every reasonable precaution, no system is entirely immune to security risks. You are responsible for maintaining the security of your own Account credentials and should report any suspected unauthorised access immediately.

Minors

The wv77 Platform is strictly intended for adults aged 18 years and over — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from anyone under the applicable minimum age.

All registration submissions are subject to age verification as part of the KYC process. Where wv77 becomes aware that Personal Data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on the Platform or that an account has been used by a person under the minimum age, please contact our support team immediately using the details provided in Section 17.

Third-Party Links

The wv77 Platform may contain links to third-party websites or services, including licensing authority portals, responsible gambling organisations or game providers. These links are provided for informational convenience only.

wv77 has no control over the content, privacy practices or data handling policies of third-party sites. Clicking a link to a third-party site will take you away from the wv77 Platform, and that site's own privacy policy will apply to any data you provide. wv77 accepts no responsibility or liability for the privacy practices of any third-party site.

We encourage you to review the privacy policy of every site you visit, especially before submitting any personal information.

Updates to This Privacy Policy

wv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. The date of the most recent revision is displayed prominently at the top of this page.

When we make material changes to this policy — changes that meaningfully affect how we collect or use your Personal Data — we will notify registered users via email or a prominent on-site notification at least seven (7) days before the changes take effect, unless immediate implementation is required by law or regulatory instruction.

Your continued use of the Platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not agree with any changes, you should stop using the Platform and may request account closure in accordance with the Terms & Conditions.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way wv77 processes your Personal Data — including requests to exercise your data rights under Section 12 — please contact our support team using the details below:

Please include your registered Account username and clearly describe the nature of your privacy query or request. Where you are exercising a data right, please state which right you are invoking and provide any supporting context that will help us respond accurately. wv77 aims to acknowledge all privacy-related queries within five (5) business days and to resolve them fully within thirty (30) calendar days.